Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@swishbody.com. Please note that returns will need to be sent to the following address: Swish Body Returns 19510 van buren blvd F3-393 Riverside CA 92506
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@swishbody.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@swishbody.com.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@swishbody.com. Please note that returns will need to be sent to the following address: 19510 Van buren f3-393 Riverside ca 92506
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@swishbody.com.
Store credit is issued. Excluding shipping, if applicable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@swishbody.com.
Returns & Exchange Policy
At Swish Body, we take pride in providing high-quality shapewear. Because many of our products are considered intimate apparel, we carefully inspect every return to ensure the safety and satisfaction of all customers.
Return Eligibility
Returns must be requested within 10 days of receiving your order. All return requests are reviewed on a case-by-case basis.
To be eligible for a return, your item must meet all of the following conditions:
- Be in brand-new, unused condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Be free of odors (including perfume, smoke, detergent, or body odor).
- Be free of stains, makeup, deodorant marks, body fluids, pet hair, or any other signs of wear.
- Not be stretched, altered, damaged, ripped, or otherwise modified.
- Have been tried on over clean underwear only.
For hygiene reasons, we reserve the right to deny any return that does not meet these requirements.
Return Inspection
Once your return is received, our team will carefully inspect the item.
Please allow 15–20 business days from the date we receive your package for your return to be processed. You will receive an email once the inspection has been completed.
If your return is approved, you will receive store credit only. We do not offer monetary refunds.
Return Shipping
For approved returns:
- Customers within the United States are responsible for a $15 return processing/shipping fee.
- International customers are responsible for purchasing their own return shipping label.
- Original shipping charges are non-refundable.
Currently, PayPal is our accepted payment method for return fees.
If Your Return Is Denied
If your returned item does not meet our return requirements, it will not qualify for store credit.
To have the item shipped back to you:
- A return shipping fee must be paid.
- If the shipping fee is not paid within 30 days, the item will be discarded without replacement or refund.
Before Sending Your Return
Please contact our Returns Team before mailing your item.
Email: support@swishbody.com
Include clear photos of:
- Front of the product
- Back of the product
- Hooks or closures (if applicable)
- Original tags clearly attached
Returns sent without prior approval may be refused, and the customer will be responsible for any reshipping fees.
Return Guidelines
All returned merchandise must be in its original, unused condition and include:
- Original hang tags
- Manufacturer labels
- Original packaging
- Price tags (if applicable)
- Sellable condition
Items that have been worn, washed, stretched, altered, manipulated, or damaged in any way will automatically be denied.
Return Timeframes
- Online Orders: Return request must be submitted within 10 days of delivery.
- In-Store Pickup Orders: Return request must be submitted within 9 days of purchase.
Approved gift returns will receive store credit based on the original purchase price.
Final Sale Items
The following items are Final Sale and cannot be returned or exchanged:
- Discounted items purchased using a promo code
- Items marked "Final Sale"
- Bodysuits
- Swimwear
- White clothing
- Pre-orders
- Gift cards
- Accessories (including jewelry)
- Health and personal care products
- Intimate apparel
- Sanitary or hygiene products
- Perishable goods
- Hazardous or flammable materials
Please review your order carefully before completing your purchase.
Return Limit Policy
To help prevent abuse of our return policy, customers who complete two (2) or more approved returns within a six (6) month period will no longer be eligible for future returns or store credit during that period.
Swish Body reserves the right to refuse future transactions or services if we determine that our return policy is being misused.
Important Reminder
Please do not send merchandise back without receiving return authorization from our team.
Unauthorized returns may be refused, and customers will be responsible for any reshipping costs.
By placing an order with Swish Body, you acknowledge and agree to the terms of this Returns & Exchange Policy.