Refund policy

 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@swishbody.com. Please note that returns will need to be sent to the following address: Swish Body Returns 19510 van buren blvd F3-393 Riverside CA 92506

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@swishbody.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@swishbody.com.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@swishbody.com. Please note that returns will need to be sent to the following address: 19510 Van buren f3-393 Riverside ca 92506

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@swishbody.com.

Store credit is issued. Excluding shipping, if applicable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@swishbody.com.

RETURN POLICY


Company Policy & Returns

Returns 

How can I return a product?

Returns for eligible products purchased through our website must be made by returning your product by mail (postal service). If you need to return a product, you will be able to request it within the first 10 days of receiving your purchase. The product will be eligible for return on a case-by-case basis under the following conditions:

1.- All items must be in optimal conditions, with original tags attached and original packaging. Without exception, items that have been worn, altered, or irreparably damaged will not be accepted for return.

2.- Discounted products do not apply for exchange or for credit in other purchases, therefore, they cannot be returned. It is advisable to check carefully when buying this type of items to prevent choosing incorrect sizes.

3.- Due to the intimate nature of some of our products, they must be tried on wearing underwear.

4.- It is necessary to take care of your personal hygiene when trying on your products. Since some of our products are intimate, they require special care.

5.- The product must not present any trace of odor or body fluid, or residue of hygiene products.

  1. Once Swish Body receives your product, a thorough evaluation will be carried out and we will give you an answer about your exchange or return within a period not exceeding 20 business days from receiving your product at our facilities.

7.- Only a single return per purchase will be accepted. To avoid inconveniences, it is recommended to take advice and choose your proper size. In case you are given a momentary credit (for pending advice), this would not apply to another return (even if the item is different).

8. Free of odor. 

If the returned product does not meet the aforementioned quality specifications, the return will not be made, therefore, the return shipping label will be paid by the customer in a period under 30 days otherwise the product will be disposed of by the company without replacement or refund.

Once the return fee is paid ($15 US dollars for US and International orders are responsible for their return label), the package will be returned to you exactly as it was sent, in no more than 30 natural days, plus shipping time.

It is important to note that we do not make monetary refunds.

In case the return is valid:

1.- The customer must pay the shipping cost in the amount of $15 US dollars for the United States. For the time being, PayPal is our only payment method. Here’s the link for you to pay directly paypal.me/swishbody. You need to have an active PayPal account: 

2.- Shipping costs are not refundable.

To facilitate the return process, contact our returns and exchanges team:

support@swishbody.com

Please send in photos of the product with your email. We will need photos of the products hooks, front and back overview. Be sure the intact tag is visible. 

How long does it take to make a return or exchange?

Merchandise that qualifies for returns will be processed in 15 to 20 business days from receipt of the product. You will receive a confirmation email once the process is complete. In case of credit assignment, a notification of the assigned credit amount will be sent to you by email. 



 

Return Guidelines

  • All merchandise item/s must be returned in its original “unused” condition and must have the following attachment/s to its associated item/s when returned:
    • Original hanging tag/s and/or sticker/s
    • Manufacture label/s & packaging/s
    • Price tag/s 
    • Sellable condition
  • All merchandise item/s that have been altered, manipulated, used, stretched, or changed/modified to its cosmetic appearance for any item/s will be subjected to an automatic denial for approval (No store credit will be given).
  • All online item/s must be returned within the 10  day return window from the date received. An email must be sent first to ensure your item is approved. Swishbody@gmail.com. Do NOT send emails about items about exempt items. There are NO exceptions. 
  • PLEASE DO NOT send back merchandise without approval. You will need to pay a reshipping fee to get it back.
  • All in-store pickup item/s must be returned within 9 days from the date ordered.
  • “Approved” returned items that were received as a gifts will be given store credit for the original purchase valued.

 

Exempt Items (FINAL SALE: No Return/s or Store Credit)

  • Discounted item/s using a promo code
  • Swimwear
  • White Clothing
  • Bodysuits
  • Any accessories (e.g. jewelry)
  • Perishable goods (e.g. food, flowers, newspapers, magazines, etc.)
  • Intimate goods or likeness
  • Sanitary or hygiene goods or likeness
  • Hazardous, combustible, flammable liquids or gases
  • Items marked “Final Sale”
  • Gift Cards
  • Pre orders
  • Health or personal care products or likeness

 

IF ITEM IS RETURNED AND IT IS STAINED, STRETCHED, RIPPED OR WITH ODOR, ITEM IS NOT APPROVED FOR RETURN AND CUSTOMER WILL BE LIABLE FOR LABEL TO SHIP BACK!

  • If a customer has returned two (2) or more separate order/s within a six (6) month period, they will no longer be able to return or receive store credit thereafter for any item/s or reason/s. If a customer continues to violate our return policy during this period, we will have the right to refuse any transactions and/or services during this six (6) month return policy.