Refund policy

Don’t copy the email word-for-word. The email is written as instructions to one customer; your website policy should be more formal and cover the full process clearly.

Paste this into the Returns section of your refund policy:

RETURNS

Swish Body accepts eligible return requests for store credit only. Return requests must be submitted within 14 calendar days of the order’s confirmed delivery date through our online return portal:

https://shopify.com/45032833180/account

All returns require approval before being shipped. Items returned without prior authorization will not be accepted. All items being returned from the same order must be included in one return request.

RETURN ELIGIBILITY

To qualify for store credit, merchandise must:

• Be unworn, unwashed, unaltered, and undamaged
• Include all original tags and packaging
• Be free of stains, odors, body fluids, deodorant, makeup, and hygiene-product residue
• Have been tried on over underwear only

Swish Body reserves the right to deny any return that does not meet these requirements.

RETURN PHOTOS

Clear photos must be included with your request showing:

• The front and back of the item
• The inside clips
• The silicone leg area, if applicable
• The item turned completely inside out to show that it is free from stains or residue

Multiple inside-out photos may be submitted when necessary.

STORE CREDIT

Approved returns are issued as Swish Body store credit only. We do not provide direct exchanges or refunds to the original payment method.

Store credit will be issued for the eligible merchandise value after applicable return fees are deducted. Original shipping charges are nonrefundable.

RETURN SHIPPING

A $15 return-shipping fee applies to U.S. returns and will be deducted from the customer’s store credit.

International customers are responsible for purchasing and paying for their own trackable return shipping label. Swish Body is not responsible for international returns that are lost or damaged in transit.

INSPECTION AND PROCESSING

All returned merchandise is inspected upon arrival. Please allow 7–10 business days from the confirmed delivery date of your return for inspection and processing.

If a return is rejected, the customer will be notified and will have 14 calendar days from the notification date to provide a prepaid shipping label to have the merchandise returned. If a label is not provided within 14 days, the merchandise will be considered abandoned and may be disposed of. No store credit will be issued for rejected merchandise.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.

The final sentence is important because you sell internationally. Some countries require refunds or cancellation rights regardless of a store’s stated store-credit policy. This version keeps your Swish policy firm while acknowledging any rights you’re legally required to honor.