Frequently Asked Questions
Sizing & Fit
How do I choose the right size?
Use the size chart shown on the product page and measure your waist and hips before ordering. Because our garments provide firm compression, your Swish Body size may be different from your regular clothing size.
For full-body fajas, choose your size based on your waist measurement.
For bottoms and pants, use both your waist and hip measurements and follow the specific fit recommendations on the product page.
If you are between sizes, new to compression garments, or prefer a more comfortable fit, we generally recommend sizing up.
Which measurement should I prioritize?
For full-body fajas, go based on your waist measurement.
For bottoms and pants with a built-in butt lift, consider both your waist and hip measurements to avoid flattening or restricting your curves.
For corsets and waist trainers, your waist measurement is especially important. Always check the fit notes on the individual product page before choosing your size.
Do Swish Body products run small?
Some of our high-compression styles run small. Our Contour Push Up Pants and V Sculpt Corset have a particularly firm fit, so we recommend sizing up.
Please review the sizing recommendations listed on each product page, as the fit can vary by style.
What is the difference between Curve Fit and Classic Fit?
Curve Fit is designed for customers with a smaller waist and fuller hips.
Classic Fit is better suited for customers whose waist and hip measurements are closer together or who have less fullness through the hips.
If you are unsure which fit is best for you, send us your waist and hip measurements through live chat, Instagram, or email us at support@swishbody.com.
Which style is best underneath fitted clothing?
Our seamless styles, including the No Show BBL Shorts, are designed to create a smooth appearance underneath dresses, jeans, leggings, and other fitted outfits.
Seam visibility may vary depending on the garment worn over the shapewear, its fabric, and how closely it fits.
Can Swish Body products be worn postpartum?
Some customers choose our Sculpt Capri and supportive bodysuits for postpartum smoothing and abdominal support. Every postpartum recovery is different, so please consult your healthcare provider before wearing firm compression—especially after a C-section or complicated delivery.
Swish Body products are not medical devices and are not intended to diagnose, treat, or assist with medical recovery.
Wearing Your Faja
How do I properly put on my faja?
- Make sure the garment is completely unfastened.
- Step into it carefully and pull it up gradually, one section at a time.
- Position the leg openings and butt-lifting panels correctly before fastening it.
- Make sure the inner leg seams are centered and not twisted.
- Fasten the hooks from the bottom upward.
- Adjust the garment until it sits smoothly and comfortably.
Avoid pulling forcefully on the hooks, zipper, straps, or delicate fabric.
How should the butt-lifting panels be positioned?
The panels should sit underneath and around your natural curves—not too low or directly across the fullest part of your butt. Once the garment is on, gently adjust your curves into the panels for the best placement.
Incorrect placement or choosing a size that is too small may cause flattening instead of lifting.
Can I sit while wearing my faja?
Yes, you should be able to sit and move while wearing the correct size. A new high-compression garment may initially feel very firm, but it should not cause pain, numbness, difficulty breathing, or severe restriction.
Will my faja roll down?
The correct size and proper placement help prevent rolling. If the garment repeatedly rolls, it may be positioned incorrectly or the style or size may not be right for your body shape.
Styles with straps, bodysuit construction, or higher back coverage may provide additional security.
How long can I wear my faja?
Start with a shorter period of wear and gradually increase the time based on your comfort. Remove the garment if you experience pain, numbness, skin irritation, difficulty breathing, or unusual discomfort.
Please consult a healthcare professional before using firm compression during pregnancy, postpartum recovery, after surgery, or if you have an existing medical condition.
Product Care
How should I care for my faja?
Hand-wash your faja in cool or cold water using mild detergent. Do not use bleach or fabric softener.
Gently remove excess water without twisting or wringing the garment. Air-dry it in a shaded, well-ventilated area. Do not place it in the dryer or leave it under direct sunlight, as heat can damage the fabric, elasticity, and compression.
Can I put my faja in the dryer?
No. Heat can damage the elasticity, compression, silicone, and construction of the garment. Always air-dry your faja away from direct sunlight.
How can I help my faja last longer?
Follow the washing instructions, avoid stretching or pulling the garment forcefully, and make sure you are wearing the correct size. Rotate between garments if you wear shapewear frequently and allow each piece to dry completely before wearing it again.
Orders & Pre-Orders
How long does order processing take?
Orders are typically processed within 1–5 business days, excluding weekends and holidays. Processing may take longer during sales, holidays, product launches, or periods of high order volume.
Processing time and shipping time are separate.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking information. Please allow time for the carrier to scan the package and update its tracking system.
Why does my tracking only show “Label Created”?
This normally means that a shipping label has been generated but the carrier has not completed its first scan. Tracking may take a few business days to update.
If there has been no movement after several business days, contact us at support@swishbody.com with your order number.
Can I change my order or shipping address?
Please contact us immediately after placing your order. We cannot guarantee that an order can be changed once processing has begun.
Customers are responsible for reviewing their size, color, product, and shipping information before completing checkout.
What happens if I receive the wrong or damaged item?
Contact support@swishbody.com as soon as possible and include your order number, a description of the issue, and clear photos of the item and packaging. Please do not wear, wash, or remove the tags while your request is being reviewed.
When will my pre-order ship?
Estimated pre-order dates are listed on the product page whenever available, but they may change due to production, transportation, or customs delays.
If your order includes both in-stock and pre-order items, the complete order will ship once all items are available. Place separate orders if you would like your in-stock products shipped sooner.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on U.S. orders of $75 or more. Your cart must reach the qualifying merchandise total for free shipping to appear at checkout.
How long does U.S. shipping take?
After processing, most U.S. orders arrive within approximately 1–5 business days, depending on the shipping method and carrier.
Carrier delays are outside our control and may occur during holidays, severe weather, or high-volume periods.
Do you ship internationally?
Yes, we ship to many international destinations. Delivery times vary by location and local customs processing.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country. These charges are not included in the item price or shipping cost and are the customer’s responsibility.
Customs charges are not applied to every international shipment, but when required, they must be paid before the carrier can release the package.
What happens if I refuse to pay the customs fees?
Refusing customs charges may cause the package to be returned to Swish Body. Once the package is received and inspected, eligible merchandise will be issued as store credit after original shipping, return shipping, customs charges, and other applicable fees are deducted.
What should I do if my package is lost, delayed, or marked delivered?
Contact the shipping carrier directly for the most current delivery information or to begin a claim. Swish Body can assist by providing available shipping and tracking information.
Please also check with household members, neighbors, your front desk, or other secure delivery areas if tracking shows that the package was delivered.
Returns & Store Credit
How do I start a return?
Eligible return requests must be submitted within 14 calendar days of the order’s confirmed delivery date.
To get started, visit our Return Portal. You may also contact us at support@swishbody.com if you need assistance with your return.
All returns require approval before they are shipped. Please review our complete Return Policy for eligibility requirements, return fees, and additional details.
What is the Swish Body return policy?
Approved returns are issued as Swish Body store credit only. We do not offer direct exchanges or refunds to the original payment method.
Please review our complete Return Policy before submitting your request.
What condition must my item be in?
Returned merchandise must be:
- Unworn, unwashed, unaltered, and undamaged
- Returned with its original tags and packaging
- Free from stains, odors, body fluids, deodorant, makeup, and hygiene-product residue
- Tried on over underwear only
All returned products are carefully inspected. Items that do not meet these requirements will be denied.
Do I need to submit photos?
Yes. Your return request must include clear photos showing the front, back, inside clips, applicable silicone areas, and the item completely turned inside out.
Photos allow our team to review the item’s condition before approving the return.
Do you offer exchanges?
We do not provide direct exchanges. If your return is approved, you will receive store credit that can be used to purchase another size, color, or product.
Availability is not guaranteed while your return is being processed.
Is there a return-shipping fee?
A $15 return-shipping fee applies to eligible U.S. returns and is deducted from the store credit.
International customers are responsible for purchasing a trackable return label and paying their return-shipping costs.
How long does it take to process a return?
Please allow 7–10 business days from the confirmed delivery of your return for inspection and processing.
You will be notified after the inspection has been completed.
Still Need Help?
Our team is happy to assist with sizing, products, orders, and returns.
Email: support@swishbody.com
You can also contact us through our website live chat or send us a message on Instagram.
Please include your order number when contacting us about an existing purchase.